Refund & Cancellation Policy

Last updated: April 2026

1. Subscription cancellation

You can cancel your subscription at any time from your dashboard under "My Plan". When you cancel:

Your memorial remains active and accessible until the end of the paid period (month or year).
No further automatic charges will occur.
You can keep accessing your dashboard until the expiration date.
After expiration, the memorial will no longer be publicly accessible.

2. Reactivation

If you wish to reactivate your memorial after cancellation, you can purchase a new plan at any time. Your content (photos, videos, biography) is retained for 90 days after cancellation to facilitate reactivation.

3. Refunds

We offer full refunds in the following cases:

Within the first 48 hours: If you are not satisfied with the service, you may request a full refund within 48 hours of your first purchase.
Technical issues: If you experience technical issues that prevent use of the service and we cannot resolve them within a reasonable time.
Duplicate charges: In case of duplicate charges by mistake, the extra amount will be refunded.

4. Cases where refunds do NOT apply

After the first 48 hours of service use.
If the memorial has already been set up and used extensively.
Due to change of mind after the 48-hour period.
If any of our terms and conditions are violated.

5. Physical QR

The laminated physical QR (included in the Standard Plan) is non-refundable once shipped, as it is a personalized product. If the QR arrives damaged or defective, we will replace it at no extra cost.

6. Refund process

To request a refund:

Send an email to hola@mariasmemorials.com with the subject "Refund request".
Include your registered email and the reason for the request.
We will process your request within a maximum of 5 business days.
The refund will be issued via the same payment method used in the purchase.

7. Contact

For any inquiries about refunds or cancellations:

Email: hola@mariasmemorials.com
WhatsApp: through the number registered in your account